Returns & Refunds policy
1) Cancellations & no-shows
Please give ≥48 hours’ notice to cancel or reschedule.
If you cancel with <48 hours or do not attend, we may retain your deposit or deduct one session from a pre-paid course.
Repeated late cancellations/no-shows may require full prepayment for future bookings.
2) Deposits & consultation fees
Deposits/consultation fees secure your appointment and are redeemed against treatment when you attend.
They are non-refundable on late cancellation/no-show
3) Pre-paid packages/courses
Non-refundable once purchased, non-transferable, and expire on the date stated at purchase. Unused sessions after expiry are forfeited.
Sessions used are recorded at each visit.
5) Refunds where we cancel or can’t provide
If we cancel and cannot reasonably rearrange, or a service cannot be provided, we will refund any prepayments for undelivered services.
6) Treatment outcomes & expectations
Aesthetics outcomes vary. Results are not guaranteed. Lack of desired outcome alone does not entitle to a refund if treatment was provided with reasonable care & skill and aligned with informed consent.
7) Adverse reactions & medical issues
If you experience an adverse reaction, contact us promptly for clinical review.
In exceptional medically-supported cases where treatment is contraindicated before commencement, we may consider options (e.g., transfer to a suitable alternative ) at manager/medical director discretion on receipt of medical evidence.
8) Products & skincare retail
Faulty/damaged or not-as-described products: we’ll refund or replace in line with the Consumer Rights Act 2015—please notify us within a reasonable time (ideally within 7 days).
Unwanted/opened products: for hygiene/safety reasons, we cannot accept returns once packaging is opened or seals are broken, unless faulty.
9) Gift cards & promotions
Gift cards are valid until the expiry date stated; no cash alternative.
Promotional/discounted packages follow the same cancellation and refund rules as standard packages.
10) How refunds are issued
Approved refunds are processed to the original payment method.
Please allow up to 10 working days for processing by your bank/card provider.
11) How to request a refund or change
Email us with: full name, booking date, treatment purchased, proof of payment, and reason. We’ll confirm next steps.
